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“We believe in the Power of Great Relationships.
Great Customer Relationships are created through better conversations.
On a platform designed for today’s communications.”

Cielo Platform

SMS represents a support channel that customers are highly accustom to.  They welcome it as a “conversation medium” they use in everyday life and it immediately retains their history – picking up on where they left off.

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Solutions

Applications built on the Cielo Platform, transforming the way your company interacts with your customer.

The most innovative companies today are deploying intelligent service and support across every customer touch point.  Their live agent contact center, social media, retail, online and even traditional media, all represent opportunities to optimize the customer relationship through digital engagement.  Not just in their digital channels.

Customers expect to be engaged on their terms in the way they prefer.  This is the power to transform every customer into a customer for life.

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Who We Work With

Industry Insights

Chatbots Revolutionizing Customer Service

Chatbots are growing in popularity, but it’s how you utilize them that will set you apart from the competition.

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Chatbots to Redefine Call Centers

Juniper predicts Chatbots will redefine the customer service industry, with the banking and healthcare sectors benefiting the most.

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Chatbot Customer Experience Strategy

While Chatbots and AI are being adopted, they aren’t being utilized to their full potential. Cielo believes the call center is being left out of the Chatbot strategy; with most enterprises believing chat and chatbots are a digital-only solution.

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Contact Center Innovation

Get the White Paper which highlights leaders in contact center excellence.  Learn how these innovators ensure the most profitable, high touch conversations reach live agents; directing low touch routine issues immediately to intelligent automated bots – directly in their call queues.