“We believe in the Power of Great Relationships.
Great Customer Relationships are created through better conversations.
On a platform designed for today’s communications.”
The Cielo PlatformTM
Finding the right balance between self-serve and live agents is critical in today’s market.
We deliver an effortless IVR-to-Digital experience, while empowering your Agents with tools that build lifetime customer value.
- IVR-to-SMS™ automates the resolution of common repetitive issues, directly in the call queue, so that higher value conversations reach the agent faster.
- SMS and RCS are easily integrated into your existing IVR which engages customers, intelligently, while they are still in the call queue. SMS is the most ubiquitous and secure digital customer service channel.
- Agent Assist™ allows agents to handle those high value customers more efficiently and accurately. Agents leverage the platform’s messaging capabilities with advanced support applications that increase 1st call resolution and improve call center NPS.
- No App Needed. Our clients establish a personalized connection on every customer’s mobile device – beginning with their very first post-sale experience.
Solutions & Applications
Better Conversations transform contact centers into profit centers.
Applications like chatbots, are more than a digital channels-only solution.
- The most innovative companies today build customer relationships, intelligently, across every touch point – especially voice.
- Cielo delivers enterprise applications which optimize the customer relationship through better conversations.
- Whether a Product Return Bot in the IVR, or a Patient Consent Form with touch screen signature, Cielo applications transform the customer experience.
Cost Center Mindset
Mathew Dixon, writing in Harvard Business Review, describes the dramatic transformation of T-Mobile’s call center using a model based on Teams of Experts (or TEX Model).
The key: Automation.
Make your first
Health Care companies are using secure mobile applications to pre-register patients & collect self assessment info prior to the visit. Proof of insurance and touch screen signature saves time and improves accuracy and compliance.
Chatbot Customer Experience Strategy
During periods of high call volume, frustrated customers abandon the call and head over to the competition. On the other hand, chatbots deployed directly in the call queue automate many low touch requests, reducing customer wait time.
Contact Center Innovation
Get the White Paper which highlights leaders in contact center excellence. Learn how these innovators ensure the most profitable, high touch conversations reach live agents; directing low touch routine issues immediately to intelligent automated bots – directly in their call queues.