Applications & Solutions

Mobile App Assist

Distribute your mobile app across Social Media, Call Centers, Online and even Traditional Media.

For companies who rely on their mobile app to deliver their product or service, Mobile App Assist is the strategic solution to increasing app adoption.

For example Banks, need growth from mobile payments and new types of peer-to-peer lending.  To a bank, providing a friction-less app download solution across every customer touch point is essential.

No matter the size of your company, Cielo’s solution can work. 

WEX uses Cielo’s Mobile App Assist to to distribute their app in every channel.  WEX has deployed Cielo in their contact center, Accounts Receivable services, Facebook and Social media, even printed materials.

 

eDocument Disclosure

Send, track and confirm delivery of documents to mobile devices. Capture Signatures!

eDisclosure is an end-to-end solution that allows an enterprise to easily and quickly deploy complete mobile SMS and Email electronic document applications.

Cielo’s mobile eDisclosure solution also provides the ability to capture a customer’s signature on their touch-screen mobile device – without requiring the customer to download an app.

The Cielo Platform delivers Smart Form interfaces for eDocument creation, touch screen signature capture and a Document Workflow Dashboard, with applications in Banking, Insurance, Financial Services, Healthcare and other markets.

Cielo’s eDisclosure solution:

  • Automates the effectiveness of customer service representatives.
  • Eliminates paper, people and postage costs across a multitude of transactions.
  • Improves the customer experience while reducing the average handle time of each transaction.
  • Ensures compliance with regulatory and governance procedures.

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Touch Screen Signature

Sign documents on the go with touch screen mobile signature

A simple way to send electronic documents, to a customer’s mobile device, for signature on their touch screen.  Works across all Cielo Platform applications allowing our clients to immediately launch mobile eSignature without the need of downloadable app.

Cielo Mobile eSignature is compliant with the Health Insurance Portability and Accountability Act, (HIPA) with respect to the capture, encryption, transmission and storage of medical information and patient data.

The protection of customer information, and specifically their health information, is central to Cielo’s technology and operational platform.  Cielo invests strategically to ensure our information security and customer data privacy meets or exceeds every standard.

Healthcare Assist

Streamline and automate patient engagement. Ensure and document regulatory compliance

Cielo transforms the patient registration experience with a mobile solution that simplifies and digitizes paper based forms.  Cielo Mobile Assist™ allows patients to easily and securely complete and sign their self assessments, registration and consent documents on their mobile device – without downloading a cumbersome mobile app.  We are focused on reducing the costly, inefficient document flow which burdens today’s Health Care providers.

SMS Chatbot

Live Agent Assist

Reduce abandonment and improve customer experience

Easily deploy true 2-way SMS chatbot solutions directly in the call queue. Intelligently deflect and proactively engage any customer. Cielo’s SMS chatbot doesn’t require a special “Messenger” app allowing you to smoothly transition every customer. Chatbot Assist™ integrates directly with your IVR system boosting the return on your AI investment.

Cielo Chatbot Assist™ is a true two-way SMS chatbot solution that allows contact centers to quickly deploy an In-Queue Chat solution.   Chatbot Assist™ supports many of the most common customer service transactions including:

  • Product and Warranty Registrations
  • Proof of purchase with Mobile Image Upload
  • Service, Parts and Appointment Scheduling
  • Order Confirmation, Status and Updates
  • Product Returns and Shipping Label Requests

Cielo’s chatbot immediately engages your customers in the very first text message.  SMS is ubiquitous and transitions the customer smoothly.  That means more customers can be deflected out of the queue and proactively serviced without them needing a special messenger app.  Reduce abandonment rates with Cielo’s Queue-to-Chat transition solution.

As a result, your chatbot adoption will be higher, allowing you to serve more customers waiting on hold. Not only that, it’s more secure and your customers won’t worry about their mobile data usage!

Cielo’s AI Discovery and Development allows you to quickly build complex chatbot conversations using your existing contact center procedures, transcripts and expert knowledge.  That means less coding, which dramatically increases the return on your AI investment.

Cielo integrates with any IVR to immediately determine if the caller is using a mobile device.  If they are, you have the option to smoothly transition them from the queue to an intelligent, two-way SMS chat.

Live Agent Assist

Resolving Issues Quicker While Improving the Customer Experience

Make no mistake, despite the advances of digital customer support solutions, (ie: apps, email, chatbots, etc.) the human touch cannot be underestimated.

40% of the callers dialing into a company’s call center are the things which make or break that relationship.  They are the difference between an abandoned customer and a customer for life.

Live Agent Assist allow agents to quickly and accurately handle the OTHER 60% in a seamless efficient way.  For example, quickly find and immediately send video How To:

Mobile Image Submit

Have customers capture and submit documents - no app needed!

Whether a digital customer engagement or live agent, quickly deploy simple, secure and seamless mobile image submit.

Easily direct customers through an image capture and submit wizard – without the need of a cumbersome downloaded app.

First Notice of Loss

Ubiquitous, Secure, and Conversational

First Notice of Loss (FNOL) is a Policy Holder’s most important customer service experience.  They expect their insurance company contact center agent to easily, accurately and completely help report their lost and file a claim.

Cielo’s First Notice of Loss applications pick up where legacy claims entry and systems leave off.  The application uses Smart Form™ technology allowing the agent to rapidly summarize the claim information and immediately send it to the customer using email or SMS.

In an era when customer expectations for positive experiences are extremely high, a text or email, confirming the claim and containing their relevant information, provides exceptional service during the most stressful situation.

Cielo’s FNOL™ mirrors the most important customer-related aspects of a claim.  It summarizes your agent’s data gathering into an effective digital response the customer will use going forward.  The application using SMS and email along with a Workflow system for claims processing and alerting the customer of their claim’s status.